We want you to love your Voticon purchase. If you are not completely happy, this policy explains how returns and refunds work. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Do We Accept Refunds and Returns?

Yes. Voticon accepts returns and gives refunds on all products sold on voticon.com.

Return Window

You can return items within 30 days of delivery. This includes your statutory 14-day cooling-off period, during which you may cancel for any reason (see our Order Cancellation Policy).

Return Conditions

  • Items should be unused, in the same condition you received them, with any tags, charms, straps and packaging included.
  • Please pack the item securely to protect its shape and hardware.
  • These conditions do not apply to damaged or faulty items.

How to Return an Item

  1. Contact us at support@voticon.com or +44 7405 671467 with your order number and the item(s) you wish to return.
  2. We will confirm your return and send the return address and instructions.
  3. Send the item back within 14 days of telling us. We recommend a tracked service and keeping proof of postage.
  4. Once we receive and check the item, we will email you to confirm your refund.

Refund Timing

Refunds are issued to your original payment method within 14 days of us receiving the returned item, or of you providing proof of return, whichever is earlier. If you cancelled before dispatch, the refund is issued within 14 days of cancellation. Your bank may take a few additional days to show the funds.

Return Shipping Costs

Reason for returnWho pays return shipping
Change of mind / no longer neededCustomer
Item arrived damagedVoticon (prepaid label provided)
Item is faulty / defectiveVoticon (prepaid label provided)
Wrong item sentVoticon (prepaid label provided)

Restocking Fees

Voticon does not charge restocking fees. A deduction may only be made if an item has been used or handled more than necessary to inspect it, reducing its value.

Damaged Shipment Procedure

  1. If possible, photograph the parcel before opening.
  2. Contact us within 48 hours of delivery at support@voticon.com with your order number and photos of the packaging and the item.
  3. We will offer a free replacement or a full refund – your choice – and arrange collection or a prepaid return label.

Reporting within 48 hours helps us act quickly with the courier; it does not limit your statutory rights.

Defective Product Procedure

  1. Email support@voticon.com with your order number, a description of the fault and clear photos or a short video.
  2. Our team will review your claim within 2 business days.
  3. Within 30 days of delivery you are entitled to a full refund for a faulty item. After 30 days, we will repair or replace the item, and if that is not possible, provide a refund.
  4. We cover all return shipping costs for defective items.

Defects appearing within 12 months are also covered by our Warranty & Replacement.

Exchanges

To exchange an item for a different product or colour, return the original item for a refund and place a new order.

Model Cancellation Form

This is the model cancellation form set out in Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are welcome to use it, but it is not compulsory – any clear statement (for example by email to support@voticon.com) is enough.

(Complete and return this form only if you wish to cancel the contract)

To: Voticon, 2 Biscay Lane, Wath upon Dearne, Rotherham, South Yorkshire, S63 6PT, United Kingdom
Email: support@voticon.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*] / received on [*],

Name of consumer(s): ____________________________

Address of consumer(s): ____________________________

Order number: ____________________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

[*] Delete as appropriate.

Voticon Policies at a Glance

  • Delivery time: 1–2 business days processing + 2–4 business days transit = 3–6 business days total, free to every UK address (see our Shipping Policy).
  • Order cut-off time: orders placed before 12:00 PM (UK time), Monday to Friday start processing the same business day.
  • Maximum delivery time: every order is delivered within 30 days of purchase, unless agreed otherwise with you.
  • Order cancellation: accepted – free of charge before dispatch, and under your 14-day cooling-off right after dispatch (Order Cancellation Policy).
  • Cooling-off period: 14 days from the day after you receive your order.
  • Refunds & returns: accepted within a 30-day return window from delivery (Refund & Return Policy).
  • Refund timing: within 14 days of cancellation / receiving the item back.
  • Return shipping costs: paid by the customer for change-of-mind returns; paid by Voticon for damaged, defective or incorrect items.
  • Restocking fees: none – Voticon never charges a restocking fee.
  • Warranty: 12-month Voticon warranty against manufacturing defects (Warranty & Replacement).

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