This Shipping Policy explains how and when Voticon delivers your order. We ship to addresses within the United Kingdom only.

Delivery Cost

Delivery is free on every order, with no minimum spend. There is only one delivery method, and it is the same for every product and every UK address.

Delivery Time

StageTime
Order processing (checking, packing, handing to courier)1–2 business days
Transit (courier delivery)2–4 business days
Total delivery time3–6 business days

Business days are Monday to Friday, excluding UK bank holidays. The same timescale applies to the whole of the UK, including Northern Ireland, the Scottish Highlands and islands.

Order Cut-Off Time

Orders placed and paid for before 12:00 PM (UK time), Monday to Friday start processing the same business day. Orders placed after the cut-off, at weekends or on bank holidays start processing on the next business day.

Maximum Delivery Time

In line with the Consumer Rights Act 2015, we will deliver your order within 30 days of purchase unless we agree a different time with you. If we cannot, you may cancel the order and receive a full refund – see our Order Cancellation Policy.

Order Tracking

All orders are sent by a trusted UK courier with tracking. You will receive a dispatch email with your tracking number and link. Couriers normally send delivery notifications by email or SMS.

Missed Deliveries

If you are not home, the courier may leave the parcel with a neighbour, in a safe place or at a local collection point, and will leave a card or send a notification. If a parcel is returned to us undelivered, we will contact you to arrange redelivery free of charge.

Damaged Shipments

If your parcel arrives visibly damaged, please take photos before opening if possible. Contact us within 48 hours of delivery at support@voticon.com with your order number and photos of the parcel, packaging and item. We will arrange a free replacement or full refund and cover any return costs. See our Refund & Return Policy.

Lost or Delayed Parcels

If your tracking has not updated for 3 business days, or your order has not arrived within 6 business days of dispatch, please contact us and we will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or give a full refund.

Incorrect Address

Please check your delivery address carefully. You can change it free of charge before dispatch by emailing support@voticon.com.

For information on parcel sizes, see our Freight Shipping Policy.

Voticon Policies at a Glance

  • Delivery time: 1–2 business days processing + 2–4 business days transit = 3–6 business days total, free to every UK address (see our Shipping Policy).
  • Order cut-off time: orders placed before 12:00 PM (UK time), Monday to Friday start processing the same business day.
  • Maximum delivery time: every order is delivered within 30 days of purchase, unless agreed otherwise with you.
  • Order cancellation: accepted – free of charge before dispatch, and under your 14-day cooling-off right after dispatch (Order Cancellation Policy).
  • Cooling-off period: 14 days from the day after you receive your order.
  • Refunds & returns: accepted within a 30-day return window from delivery (Refund & Return Policy).
  • Refund timing: within 14 days of cancellation / receiving the item back.
  • Return shipping costs: paid by the customer for change-of-mind returns; paid by Voticon for damaged, defective or incorrect items.
  • Restocking fees: none – Voticon never charges a restocking fee.
  • Warranty: 12-month Voticon warranty against manufacturing defects (Warranty & Replacement).

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