Voticon respects your privacy. This policy explains how we collect, use and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Voticon, 2 Biscay Lane, Wath upon Dearne, Rotherham, South Yorkshire, S63 6PT, United Kingdom, is the data controller for personal data collected through voticon.com. Contact: support@voticon.com or +44 7405 671467.

2. Data We Collect

  • Identity and contact data: name, email address, phone number, delivery and billing address.
  • Order data: products purchased, order history, returns and communications.
  • Payment data: processed securely by our payment providers – we do not store full card details.
  • Technical data: IP address, browser type, device information and pages visited.
  • Marketing preferences: whether you have opted in to receive emails.

3. How We Use Your Data and Lawful Basis

PurposeLawful basis
Processing and delivering orders, returns and refundsPerformance of a contract
Customer support via chat, email and phoneContract / legitimate interests
Fraud prevention and website securityLegitimate interests / legal obligation
Keeping tax and accounting recordsLegal obligation
Marketing emailsConsent (you can unsubscribe at any time)
Analytics and improving the websiteConsent via cookies

4. Who We Share Data With

We share data only as needed with: payment processors, delivery couriers, website hosting and IT providers, email service providers, and analytics and advertising partners (such as Google) where you have consented. We never sell your personal data.

5. International Transfers

Some providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

6. How Long We Keep Data

We keep order and financial records for 6 years to meet UK tax requirements. Other data is kept only as long as necessary for the purpose it was collected.

7. Your Rights

You have the right to access, correct, erase or restrict the use of your data, to object to processing, to data portability, and to withdraw consent at any time. Email support@voticon.com to exercise your rights. We will respond within one month.

8. Security

Our website uses SSL encryption, and we take appropriate technical and organisational measures to protect your data. See our Report Security Issue page.

9. Cookies

We use cookies as described in our Cookie Policy.

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Voticon Policies at a Glance

  • Delivery time: 1–2 business days processing + 2–4 business days transit = 3–6 business days total, free to every UK address (see our Shipping Policy).
  • Order cut-off time: orders placed before 12:00 PM (UK time), Monday to Friday start processing the same business day.
  • Maximum delivery time: every order is delivered within 30 days of purchase, unless agreed otherwise with you.
  • Order cancellation: accepted – free of charge before dispatch, and under your 14-day cooling-off right after dispatch (Order Cancellation Policy).
  • Cooling-off period: 14 days from the day after you receive your order.
  • Refunds & returns: accepted within a 30-day return window from delivery (Refund & Return Policy).
  • Refund timing: within 14 days of cancellation / receiving the item back.
  • Return shipping costs: paid by the customer for change-of-mind returns; paid by Voticon for damaged, defective or incorrect items.
  • Restocking fees: none – Voticon never charges a restocking fee.
  • Warranty: 12-month Voticon warranty against manufacturing defects (Warranty & Replacement).

Shop by Category

Customer Information

Contact Details