Contact Us

We are always happy to help – whether you have a question about a product, need an update on your order or want to arrange a return. Choose the option that suits you best.

How to Reach Us

ChannelDetailsAvailability
Live chatChat window on voticon.com24/7
Emailsupport@voticon.comReplies within 1 business day
Phone+44 7405 671467Monday to Friday, 9:00 AM – 6:00 PM (UK time, GMT/BST)
Post / returns address2 Biscay Lane, Wath upon Dearne, Rotherham, South Yorkshire, S63 6PT, United KingdomPlease contact us before sending a return

What to Include in Your Message

  • Your order number (found in your confirmation email).
  • The name and email address used on the order.
  • A short description of your question or issue.
  • Clear photos if an item has arrived damaged or faulty.

Common Requests

Messages received outside business hours, at weekends or on UK bank holidays are answered on the next business day.

Voticon Policies at a Glance

  • Delivery time: 1–2 business days processing + 2–4 business days transit = 3–6 business days total, free to every UK address (see our Shipping Policy).
  • Order cut-off time: orders placed before 12:00 PM (UK time), Monday to Friday start processing the same business day.
  • Maximum delivery time: every order is delivered within 30 days of purchase, unless agreed otherwise with you.
  • Order cancellation: accepted – free of charge before dispatch, and under your 14-day cooling-off right after dispatch (Order Cancellation Policy).
  • Cooling-off period: 14 days from the day after you receive your order.
  • Refunds & returns: accepted within a 30-day return window from delivery (Refund & Return Policy).
  • Refund timing: within 14 days of cancellation / receiving the item back.
  • Return shipping costs: paid by the customer for change-of-mind returns; paid by Voticon for damaged, defective or incorrect items.
  • Restocking fees: none – Voticon never charges a restocking fee.
  • Warranty: 12-month Voticon warranty against manufacturing defects (Warranty & Replacement).

Shop by Category

Customer Information

Contact Details

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS